Choose your product and variant, add it to your cart, enter your contact and delivery details, and select an available payment method. Keep your order number and confirmation.

Check your account or the order tracking page. Send your order number to support if you need help.

Delivery is available within Jordan, with same-day delivery in Amman for eligible orders. Timing depends on order time, address and availability; delivery charges appear at checkout. Contact us before ordering if you need a specific delivery date.

Contact us as soon as possible with your order number and requested change so we can check whether it can be made before preparation or dispatch. Dispatched orders are reviewed under the returns and exchange policy.

Keep the packaging and accessories. Take clear photos of the product, packaging and issue, and send your order number with the photos and an unboxing video if available. Report the issue within the policy’s return window.

The published exchange and return policy provides a 7-day request window from delivery, subject to eligibility and product-condition requirements. Contact us before sending an item back.

The policy lists cases including products not as described, incorrect items, documented defects or missing parts on opening, and fully sealed products in their original condition. Requests are reviewed against the policy and its exclusions.

A change of mind after opening or use is not an eligible return reason under the published policy. Our team can review exchange options subject to the item’s condition and applicable terms; approval is not automatic.

Provide your order number or proof of purchase, a description of the issue, and the item with its packaging and accessories. The return policy requests a clear video and 8–10 photos covering all sides to verify condition.

The policy lists a usual JOD 2.5 collection delivery charge, return collection typically within 48–72 hours, and exchange processing from 48 hours up to 7 business days depending on the agent. Holidays and operating conditions can affect timing; support will confirm your case details.

After approval, Cart determines the refund method under its policy: Jazdan wallet credit or an electronic-wallet transfer. Electronic-wallet transfers typically take 5–7 business days, excluding holidays. Warranty coverage does not automatically entitle the customer to a cash refund.

The policy lists exclusions including laptops, discs and storage media, skin-contact personal-care products, digital cards, intimate clothing and supplements, subject to applicable provisions for proven manufacturing defects on first use. Review the full list before ordering.

Returns depend on the window and eligibility rules in the return policy. Warranty claims concern covered faults during the item’s warranty period and require assessment by the authorised agent. A warranty does not automatically mean replacement or refund.

Duration varies by product and authorised agent in Jordan; it may be 12, 18 or 24 months depending on the item. Check the product listing or ask us about your model before purchase. There is no single warranty period for all products.

No. The policy lists exclusions for non-electronic or non-electrical items such as bags, thermal bottles, books, stationery, toys and digital cards. Manufacturing defects and items not as described are reviewed under the applicable conditions.

The policy excludes misuse such as breakage and liquid exposure. Paid servicing may be proposed after inspection, with any parts or repair costs communicated for your approval first.

Send your order number, product name or model, fault description and clear photos or video. We coordinate referral to the agent or authorised service centre; you can request the agent’s contact details. Warranty coverage applies within Jordan.

The authorised agent makes the technical decision based on inspection and product terms. Replacement may be approved if repair is not possible; alternatives or waiting are discussed if the model is unavailable. Cart coordinates and follows up with the agent.

The store displays cash on delivery, CliQ, Visa, Mastercard and electronic payment. The options actually available are shown at checkout and may vary by order and service.

Follow the payment instructions for your order or request transfer details through Cart’s official support channels. Send proof of payment with your order number. Do not transfer to details received from an unverified source.

The store offers Mada in 4 payments for eligible products, with the plan shown on the product page. Eligibility, approval and terms are determined by Mada. Review the total, payment dates and any provider terms or fees before accepting.

Tell our team your bank, card type and intended product so we can check currently available plans. Tenure, minimum amount, fees and approval vary by provider; a plan must be confirmed before proceeding.

Check your email and account first. Then send support the transaction time, amount, order number if available and payment reference with sensitive information hidden. Never share your OTP, CVV or full card number.

The return is first reviewed under Cart’s policy. Any payment-plan adjustment is then coordinated with the instalment provider under its terms. Do not stop payments yourself without official confirmation from the provider.

Sign in and open Jazdan or the wallet section in the app. Cashback depends on the promotion and order terms; check your balance and offer details before use.

Make sure you are using the account that placed the order. Send the order number, a screenshot and your device type so we can investigate the transaction. Do not place another order to resolve the issue.

Digital cards are listed among return exclusions. Check the region, platform and value before buying. If a code has an issue, contact us with the order number and error message. Do not publish the code or share it with other parties.

Check the email or phone number used and use the available account recovery option. Update the app or try another browser. If the issue persists, send the error message without your password or verification code.

Refresh the page or update the app and check your connection. Note the step that fails and send a screenshot, device type and app or browser version. If a payment was charged, follow the payment-issue guidance before trying again.

Send your order number, product name, a short description and a clear attachment showing the issue. Hide payment details, passwords and secret codes. Keeping the details in one message helps our team follow up.

Links to the terms of service, privacy, returns and warranty policies are provided below. This centre explains support steps; complete details are available in the relevant policy.

Send the subject, order number and a timeline of what happened to info@jo-cell.com or WhatsApp. Mention any previous contact so the team can review and follow up on your case.

Do not send passwords, OTPs, CVVs, full card numbers or identity documents unless an appropriate provider explicitly requires them through its official process. General support does not need your verification codes.